Frequently Asked Questions

How fast do orders ship?

Most orders ship out in between 1 and 2 business days. Once your order ships UPS Ground the transit time is usually 1-5 days. When your order ships you will receive an email providing you tracking information for your package.

Are covers washable?

All our products come with a strong inner liner which allows the outer covers to be removed. All covers can be machine washed.

What is the Chill Sack Warranty?

All our Chill Sacks come with a 3 year warranty that covers any defects of the liner and cover. The customer is responsible for the return shipping, but Chill Sack will pay to ship the repaired or replaced item back to you.

What is your return policy?

Our money back guarantee is that you can return your Chill Sack within 30 days for a full refund. Customer is responsible for return shipping arrangements and cost.

Do you ship outside of the lower 48 US States?

At this time we only ship to the 'Lower 48 states' which does not include Alaska and Hawaii. These are very large heavy packages and due to the logistics issues with such large packages we only ship UPS Ground.

Can I buy and resell your products?

Unless you are an authorized reseller of our products, you may not resell Chill Sack products as new warrantied products. If you purchase a Chill Sack and resell the product, the product is considered a used product and must be sold as a used product. To reduce fraud we limit customers to only two orders using different ship to addresses.