We are proud to offer great customer service and information to help you become as knowledgeable about Chill Sacks as possible. This page is designed to answer questions about Chill Sacks and our policies. If you have a question that can't be answered on our website, feel free to email us at Support@ChillSacks.com
What is your Warranty on Chill Sacks?
We are so confident in our product and the quality of the materials that we offer a 3-Year warranty on all of our Chill Sacks. Our Sacks will stay fluffed for life and will never go flat. The warranty covers any manufacturing defects for the cover and sack. If anything goes wrong with your sack please contact us and let us know. We will replace the sack with a new one. Our sacks never go flat or leak, ever.
What is the difference between you and the Competition?
There are a lot of competitors out there on the web. If you are looking at purchasing a Big Joe, Lumaland, Ultimate Sack, Cozy Sack or Lovesac, think about this first: We make an incredibly comfortable chair with thousands of 5-star reviews on Amazon.com from customers that absolutely love our products. We offer one of the largest varieties of size and fabrics that can fit any decor.
Click here to see our Comparison Chart There are a lot of choices out there for Foam filled sacks, but none compare to the Chill Sack. Our Foam never goes flat and is one of the most comfortable piece of furniture on the planet.
Do you sell your covers separately?
Our Chill Sack covers are durable and very soft. They will add to any bean bag or foam filled sack, but we recommend buying a complete Chill Sack because of the perfect fit. We do sell the covers separately. If you would like to purchase a cover separately please view our "covers only" for prices and shipping info.
What is your return policy?
We know you will be completely satisfied with your Chill Sack. If for any reason you would like to return your Chill Sack or maybe exchange for another size just let us know. Any defective product can be returned for full refund minus shipping costs. Please contact us within 30 days with any problems or concerns with your Chill Sack We will issue you a Return Authorization Number and product will be replaced or refunded depending on the situation. We have high customer service standards, so if you are unhappy in any way please contact us with your concern.
Return shipping arrangements are the customer's responsibility.
How long does it take to ship?
We ship the product out within 2 days. We ship using Fedex Ground which generally takes 2-5 days depending on your location. In some cases, it takes less time. When your item ships, we will send you the tracking number so you can find out when it will be delivered. We get them out to you as soon as we can because we know you're excited to get your Chill Sack.
Do you have any offline stores?
We don't have physical retails stores. Our model of selling online only allows us to bring you incredible pricing.
If you didn't find the answer to your question please email us or call and we will answer your questions, Thanks!